FAQ
DO I NEED TO PAY a BOOKING FEE?
Yes, to secure your booking a 50% non-refundable deposit needs to be made within 24hrs of confirmation.
IF I CANCEL MY BOOKING DO I GET A REFUND?
As stated above your Booking Fee is non-refundable. However if your session is cancled due to COVID or any other circumstances 'act of god' your fee will be refunded.
when is my total balance due?
Your remaining balance is due 48 hours prior to the session.
HOW AND WHEN DO I RECEIVE MY IMAGES?
ALL images are delivered via an online Gallery that only YOU can access. In 2 weeks you will have a link sent to your email which will direct you to the the gallery. You will then have the opportunity to select the number of images stated in your package. Once you have done this step I will then re send the selected images in High Resolution for you to cherish forever. Keep an eye out on my Instagram page as there will be sneak peeks of your session.
WHAT DO we WEAR on the day of our photoshoot?
Make sure you feel comfortable – wear something that makes you feel good, and that feels like you, whatever your style. However, if like most people, you’re second guessing what you’ll all wear, here’s some tips on making your images look great:
colours and patterns, co-ordinate your family rather than having everyone matching. Aim for a balance between making an effort with outfits, but not looking too formal or dressed up. So to make it easier, maybe start of with yourself and work accordingly to what the rest of your family will wear. I find this always work with me.
Always try to go for neutral tones, earthy colours, as they wont distract the eye from the purpose of the image.
The same works for hair and makeup Try Keep your makeup natural but enough to look polished. However if you do not prefer make up then so be it. You are beautiful the way you feel most comfortable.
Avoid clothes with big images, large logos, Large texts or fluro colors as they’re too colourful and will reflect an unflattering shade on the face. Try aim for plain shirts/dresses/pants. Anything with soft patterns on them will be ok.
Always remember to wear what you feel beautiful in.
CAN I RESCHEDULE?
Yes, ofcourse you can. Please notify me 14 days prior to the booked date, as this wouldn't affect me from making future bookings with others.
CAN I CHANGE MY PACKAGE AFTER IVE PAID MY BOOKING FEE?
Yes, if you changed your mind and want to change your package feel free to let me know via email at least 7 days before our arranged date. However if there is a difference in the deposit you paid and the new package you want to change to you will need to make the payment of the difference within 24 hours to secure your package change.
WHAT IF its raining on my scheduled date?
If it is raining on your booked date and your session is outdoors, we will reschedule to the earliest date.
do i need to style my home if my family photoshoot is indoors??
No, i strive to take real emotions, real moments of your family. Your lifestyle your own environment, Your home is the story of your life.
However a little decluttering will always add that extra "wow" to the image, as all attention will be on you.
what if my kids play up on the day?
No one wants a photoshoot day with unhappy kids right?, im a mother of 2 under the age of 4. Both very different from each other i know the struggle is real. However this is a lifestyle shoot. ill be capturing those real emotions. We wont be telling them what to do, but I will guide you and your family through the whole process and make it a breeze for you. Feel free to bring along anything that comforts your child, This can be food, milk, toys etc you name it. This is 'your' family time, I'm just there to capture the moment.
how long is my quote valid for?
Quotes will only be valid for 1 week. To lock your quote a booking fee is required to be paid within 24 hours of your invoice being sent. Pricing may change without notice.
What if i have to cancel?
If Cancellations are due to COVID-19 or anything of similar nature/act of God you will receive a full refund. If you prefer to postpone your event, please notify Kn Photography to check that they are available otherwise you agree that your booking fee will be forfeited.
how do i make payment?
Once you have confirmed your quote and you decide to make a booking, i will email you an invoice in which will have all my payment details on there.
What if i dont want you to share my images on your website and/or social media platforms?
The Photographer shall own the copyright in all images created and may use the work for samples, contests, exhibition, advertising and self-promotion. Usage outside the bounds of this agreement will require the Client’s consent. However if you request photos not to be published onto social Media before our scheduled date then I will respect your decision on this.
Please inform me via email before our booked date otherwise you agree that all images taken during our session is aloud to be published.
do you leave your watermark on all images?
Images for your family/couple or an event session will not have watermarks on them only in the case that Kn Photography is credited and that photos are NOT altered with editing or any filters.
what happens on photoshoot day?
If our session is outdoors, i will kindly ask you to arrive 15mins prior to our booked time, we will have time to meet one another and ill run through what we will be doing so that you are clear and comfortable about it.
If our session is indoors i will arrive 15mins prior to the booked time and have a quick wonder around your home to pick the room/s that have the best natural light. i will also go through what we will be doing during our time together.
If you have any questions before or on the day please feel free to contact me.
where are you based?
I am based in the Northern suburbs Melbourne, Victoria.
What do you shoot with?
I shoot with a Canon R5 & Canon 5d Mark III. I use L series Lens on both cameras.